FAQ
1. **What makes joa Care products unique?**
joa Care uses natural, high-quality ingredients sourced from the Alps, combined with science-backed formulations to enhance skin health and radiance.
2. **Are your products suitable for sensitive skin?**
Yes, our products are formulated to be gentle and are suitable for sensitive skin. However, we recommend a patch test if you have particularly reactive skin.
3. **Do you test on animals?**
No, joa Care is committed to cruelty-free practices. We do not test our products on animals, and our ingredients are ethically sourced.
4. **Are your products free from harmful chemicals?**
Yes, all our products are free from parabens, sulfates, phthalates, and synthetic dyes, ensuring safe skincare without harsh additives.
5. **How should I choose the right products for my skin type?**
Our website offers a skincare guide to help you choose products based on your skin type and specific concerns. You can also reach out to our customer support team for personalized advice.
6. **What is the shelf life of your products?**
Most of our products have a shelf life of 12 to 24 months. Please refer to the packaging for specific information on each product.
7. **How often should I use joa Care products?**
Usage depends on the product. For daily use items, such as cleansers and moisturizers, we recommend using them twice a day, while exfoliators or treatments may be used 1-3 times a week.
8. **Do you offer products for specific skin concerns, like acne or aging?**
Yes, joa Care has a range of products targeted at various skin concerns, including acne, pigmentation, hydration, and anti-aging. Check our website for collections suited to each concern.
9. **Are joa Care products vegan?**
Most of our products are vegan. Please check the product description to confirm, or contact our support team for details on specific items.
10. **Where can I purchase joa Care products?**
Our products are available on our official website and select retail partners. We offer worldwide shipping to bring Alpine skincare to your doorstep.
joa Care uses natural, high-quality ingredients sourced from the Alps, combined with science-backed formulations to enhance skin health and radiance.
2. **Are your products suitable for sensitive skin?**
Yes, our products are formulated to be gentle and are suitable for sensitive skin. However, we recommend a patch test if you have particularly reactive skin.
3. **Do you test on animals?**
No, joa Care is committed to cruelty-free practices. We do not test our products on animals, and our ingredients are ethically sourced.
4. **Are your products free from harmful chemicals?**
Yes, all our products are free from parabens, sulfates, phthalates, and synthetic dyes, ensuring safe skincare without harsh additives.
5. **How should I choose the right products for my skin type?**
Our website offers a skincare guide to help you choose products based on your skin type and specific concerns. You can also reach out to our customer support team for personalized advice.
6. **What is the shelf life of your products?**
Most of our products have a shelf life of 12 to 24 months. Please refer to the packaging for specific information on each product.
7. **How often should I use joa Care products?**
Usage depends on the product. For daily use items, such as cleansers and moisturizers, we recommend using them twice a day, while exfoliators or treatments may be used 1-3 times a week.
8. **Do you offer products for specific skin concerns, like acne or aging?**
Yes, joa Care has a range of products targeted at various skin concerns, including acne, pigmentation, hydration, and anti-aging. Check our website for collections suited to each concern.
9. **Are joa Care products vegan?**
Most of our products are vegan. Please check the product description to confirm, or contact our support team for details on specific items.
10. **Where can I purchase joa Care products?**
Our products are available on our official website and select retail partners. We offer worldwide shipping to bring Alpine skincare to your doorstep.