Shipping Policy
**joa Care Shipping Policy**
Welcome to Alpine Skin Care! We are committed to delivering your orders safely and promptly. Below is our shipping policy to ensure a smooth and reliable shopping experience.
### 1. **Processing Time**
- All orders are processed within **1-2 business days** after receiving your order confirmation email.
- Orders placed over the weekend or on holidays will be processed on the next business day.
- During high-demand periods, such as sales and holidays, processing times may be extended by an additional 1-2 days.
### 2. **Shipping Rates and Delivery Estimates**
- **Standard Shipping**: 5-7 business days (rate calculated at checkout)
- **Express Shipping**: 2-3 business days (rate calculated at checkout)
*Please note:* Shipping times may vary based on location, especially for remote or international addresses.
### 3. **International Shipping**
- We offer international shipping to most countries.
- Delivery times vary by destination and may take up to **10-15 business days**.
- Customs fees, taxes, and additional charges for international orders are the responsibility of the customer.
### 4. **Order Tracking**
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- Use this tracking number to monitor your order status directly on the courier’s website.
### 5. **Delivery Issues**
- If you have not received your order within the estimated delivery timeframe, please contact us at help@019skincare.com for assistance.
- Alpine Skin Care is not liable for orders lost or delayed due to incorrect or incomplete shipping addresses provided at checkout.
### 6. **Damaged or Missing Items**
- If your order arrives damaged or with missing items, please notify us within **7 days of receipt**.
- Send an email to help@019skincare.com with your order number, photos of the damaged items, and a brief description of the issue.
- We will gladly assist with replacements or refunds as necessary.
### 7. **Shipping Restrictions**
- Some products may be subject to shipping restrictions based on local regulations. We will notify you if any restrictions affect your order.
Thank you for choosing Alpine Skin Care! If you have any further questions about our shipping policy, feel free to reach out to our customer support team at help@019skincare.com
Welcome to Alpine Skin Care! We are committed to delivering your orders safely and promptly. Below is our shipping policy to ensure a smooth and reliable shopping experience.
### 1. **Processing Time**
- All orders are processed within **1-2 business days** after receiving your order confirmation email.
- Orders placed over the weekend or on holidays will be processed on the next business day.
- During high-demand periods, such as sales and holidays, processing times may be extended by an additional 1-2 days.
### 2. **Shipping Rates and Delivery Estimates**
- **Standard Shipping**: 5-7 business days (rate calculated at checkout)
- **Express Shipping**: 2-3 business days (rate calculated at checkout)
*Please note:* Shipping times may vary based on location, especially for remote or international addresses.
### 3. **International Shipping**
- We offer international shipping to most countries.
- Delivery times vary by destination and may take up to **10-15 business days**.
- Customs fees, taxes, and additional charges for international orders are the responsibility of the customer.
### 4. **Order Tracking**
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- Use this tracking number to monitor your order status directly on the courier’s website.
### 5. **Delivery Issues**
- If you have not received your order within the estimated delivery timeframe, please contact us at help@019skincare.com for assistance.
- Alpine Skin Care is not liable for orders lost or delayed due to incorrect or incomplete shipping addresses provided at checkout.
### 6. **Damaged or Missing Items**
- If your order arrives damaged or with missing items, please notify us within **7 days of receipt**.
- Send an email to help@019skincare.com with your order number, photos of the damaged items, and a brief description of the issue.
- We will gladly assist with replacements or refunds as necessary.
### 7. **Shipping Restrictions**
- Some products may be subject to shipping restrictions based on local regulations. We will notify you if any restrictions affect your order.
Thank you for choosing Alpine Skin Care! If you have any further questions about our shipping policy, feel free to reach out to our customer support team at help@019skincare.com